WELCOME TO
WEST END CLINIC
“changing lives”
PLEASE NOTE:
West End Clinic is NOT West End Hospital. The Clinic is owned by a group of Doctors while West End Hospital is owned by Premier Service Medical Investments (PSMI).
About West End Clinic
West End Clinic was envisaged as a one-stop destination for clients seeking healthcare solutions. The Clinic opened its doors in June 1996, under the ownership of West End Medicare (Private) Limited, a wholly indigenous entity registered in terms of Zimbabwe Companies Act (Chapter 190) in 1995. The company comprised a group of doctors as majority shareholders (65% of total shares), and the then Southampton Assurance Company (35%). Over time, Southampton Assurance was bought out by the doctors. In 2020, a new company, West End Clinic (Private) Limited, acquired the business under a new shareholding structure that envisages introduction of new doctors as shareholders.
Since 1996, the Clinic has sublet consulting rooms to more than 14 doctors within the building. The doctors, in turn, provide services that include, but are not limited to, family medicine, general internal medicine, general surgery and surgical specialities (of ENT, ophthalmology, obstetrics and gynaecology, orthopaedics, urology, neurosurgery and interventional radiology). These services were supported by comprehensive laboratory, radiology services and pharmacy. These various business units operate independently, but it is envisaged that they provide an efficient and integrated service under one roof.
On the ground floor is housed the day care medical and surgical facility, comprising 24-bedded wards for pre- and post-operative care. This was owned and operated by West End Medicare, and now by West End Clinic. There are three operating theatres that are fully equipped for day care procedures. The theatres boast of state of the art equipment, reflecting the adoption of a recapitalization program that keeps up with the evolving technologies.
The day care facility at the clinic, which mainly offers day care medical and surgical procedures, was a pioneering endeavour at inception and has prevailed despite the socio-economic difficulties that have been experienced in the country.
OUR VISION
A first class health care services provider
CORE VALUES
Professionalism
Confidentiality
Accountability
Open communication
Teamwork
OUR MISSION
Our mission is to provide affordable high quality health care services
Our Service offerings.
The day care facility at the clinic services mainly those patients who require a few hours stay during the day, but also offers limited overnight admissions on specific days of the week. An advanced wound care management unit, established in 2018, is part of the company’s service expansion programme. The unit has witnessed a growth in business volumes since inception and continues to show great potential. Day Care procedures that are performed in the theatres include the following disciplines:
Operating theaters
Wards
Advanced Wound Care
Our Supportive Services.
Over the years, we have been recognized across the nation and have acquired a number of certificates and awards.
GENERAL INFORMATION
All specialist doctors undergo an adjudication process before getting access to the clinic facilities. These doctors include specialist physicians who perform various procedures in the wards.The clinic houses other supportive services namely, Radiology, Laboratory, a retail pharmacy, and 13 consulting suites for specialist and family practitioner doctors.
SUPPLIERS
The company mainly deals with suppliers of surgical and medical consumables and equipment. Major suppliers include: New Avakash, Mysticon, Shreesai, PCD, Mukos Marketing, BOC and Varichem (Pvt) Ltd just to mention a few. Generally suppliers are on a 30 day credit arrangement.
ENQUIRES
If you have any problem or enquiry feel free to talk to our Sister in Charge
of the unit. Any other enquires comments a or compliments which you might have during your stay in the clinic can be directed to the Clinic Manager.
ADMISSION PROCEDURE
Reception
After completion & verification of the admission sheet and data capturing by the admissions staff, a nursing staff member will take you through to the ward. Patients are admitted in the order of their Theater times and first preference is given to minors.
PATIENTS ON MEDICAL AID
The clinic accepts Medical Aids Societies registered both in Zimbabwe and Internationally where applicable. Your Medical Aid might have certain conditions related to your admission in the clinic, as specified in their rules and regulations. Kindly make sure that you are kept informed of these rules, especially with regards to your benefits or any levies, clinic stay, treatment or medication. Any amount not covered by Medical Aid will be billed for your account
VISITING HOURS
Visiting hours are from 0730hrs to 1900hrs .Patients may have a family member or friend remain with them in the ward throughout their stay but not to sleep over.
DOWNLOAD BROCHURES
West End Clinic patient feedback form, completed form should be send to us through e-mail: info@westendclinic.co.zw
Showcase & insights
OUR CURRENT AND AND ONGOING EVENTS (We recently undertook a clean up campaign)
